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Refund Policy
Last updated: August 17, 2026
This Refund Policy explains how SinAI handles refunds for subscriptions, credits, in-app purchases, and other digital purchases connected to the Services.
Most mobile purchases are handled by the app marketplace where the purchase was made. When Apple App Store or Google Play approves a refund, SinAI honors that platform result and updates the user's entitlements accordingly.
Refunds may reduce, revoke, or disable subscription time, credits, exports, generations, or other paid access connected to the refunded purchase.
1. Apple App Store and Google Play Purchases
If you purchased through Apple App Store, refund requests are usually reviewed by Apple under Apple policies and local law.
If you purchased through Google Play, refund requests are usually reviewed by Google under Google Play policies and local law.
When Apple App Store or Google Play approves a refund, we honor that approval after confirmation and update related SinAI entitlements, credits, subscription access, or paid features.
2. Direct Purchases
If SinAI offers direct web payments, refund eligibility may depend on product type, local law, use status, checkout terms, and any written agreement that applies.
Digital credits, generated outputs, used subscriptions, completed exports, or consumed services may be non-refundable except where required by law or expressly stated at checkout.
3. Credits and Entitlements
Credits are digital entitlements used for AI generation and related workflows. Refunded, reversed, charged back, or disputed purchases may cause credits and paid features to be removed, reduced, disabled, or recalculated.
If a refund creates a negative or inconsistent balance, we may correct the account balance, restrict paid access, or request additional verification.
4. How to Request Help
- For Apple App Store purchases, use Apple report-a-problem or Apple support channels first.
- For Google Play purchases, use Google Play refund tools or support channels first.
- If a platform has approved a refund but your SinAI entitlement has not updated, contact support with proof of the approved refund.
- For purchase questions, include your platform, approximate purchase date, order identifier if available, account email or user ID, and a description of the issue.
5. Abuse, Fraud, and Legal Requirements
We may deny, delay, reverse, or investigate refund-related requests where we reasonably suspect fraud, abuse, policy violations, payment manipulation, unauthorized resale, or misuse of credits or subscriptions.
Nothing in this policy limits rights you may have under applicable consumer protection laws.
6. Contact
- Website: https://www.sin-ai.net
- Email: contact@sin-ai.net
- Company: Wavelength Studios LLC
- Address: Wavelength Studios LLC, 10185 SE 22ND Ter, Webster - 33597-3915, United States (US)