How do I contact support or report a bug?
Email contact@sin-ai.net with your device model, app version, a short description, and screenshots or screen recordings if they help explain the issue.
SinAISinAI VideoContactSupport
Help for accounts, refunds, AI data, and bug reports.
For app support, contact contact@sin-ai.net. Include the app version, platform, account email or user ID if available, and a short description of the issue.
How do I delete my account?
Where accounts are offered, the app provides an account deletion option in the account, profile, or settings area. Follow the in-app confirmation steps. If you cannot access the app, contact support from the email associated with your account.
How do refunds work?
Purchases made through Apple App Store or Google Play should be requested through the same store's refund tools. When the store approves a refund and confirms it to us, related credits, subscriptions, exports, or paid access may be adjusted.
Do you use my uploads to train general AI models?
No. We do not use personal information, prompts, uploaded images, generated videos, or other user content to train general-purpose AI or foundation models.
Does SinAI send generation data to a third-party AI service?
No. Text prompts, selected images, and generated videos are processed only on infrastructure operated by SinAI for the generation feature. We do not send user data to external AI providers.
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Send a support request
Support is handled by Wavelength Studios LLC. We use your support message only to investigate, respond to, and document your request.